Refund policy
Refund and Return Policy for Sheets
Thank you for choosing our sheets! We want you to be completely satisfied with your purchase. If for any reason you’re not, please review our refund and return policy below.
Returns
- You can return sheets within 30 days of receiving your order.
- To be eligible for a return, the sheets must be unused, unwashed, and in their original packaging, including all tags and labels.
Refunds
- If your return meets the criteria above, you will receive a full refund to your original payment method.
- Please allow 5-7 business days for the refund to process once we receive your returned item.
Issues with Color or Size
- If there’s an issue with the color or size of your sheets, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, including processing your return for a full refund.
Return Fees
- Please note that return shipping fees are the responsibility of the buyer. We recommend using a trackable shipping service to ensure your return is received.
Return Process
- Contact Us: Email our customer service team at cottonople@gmail.com with your order number and the reason for your return.
- Ship the Item: We will provide you with instructions on how to return your sheets. Please ensure the item is securely packaged to avoid damage during shipping.
- Receive Your Refund: Once we receive your returned sheets and confirm they meet our policy, we will process your refund.
Non-Returnable Items
- Unfortunately, we cannot accept returns on sheets that have been used or washed due to hygiene reasons. Please check the product description carefully before purchasing.
Contact Us
If you have any questions or concerns about our refund and return policy, please reach out to us at cottonople@gmail.com. We’re here to help!